IT help

For IT help and support requests we process the details you submit to solve your problem.

What data is processed

Request data

Name, contact details, problem description and scheduling.

Data visible during support

During support, personal data may become visible. Where possible, enter access credentials yourself and change them afterwards.

Purpose

Handling the support request and delivering the requested help.

Legal basis

Art. 6(1)(b) GDPR (pre-/contractual request), otherwise Art. 6(1)(f) GDPR.

Retention

Request data is deleted once resolved, unless a retention obligation applies.

Recipients / third parties

No consent-based cookies are required for this function.

Questions about privacy in this area?

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