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Privacy
IT help
For IT help and support requests we process the details you submit to solve your problem.
What data is processed
01
Request data
Name, contact details, problem description and scheduling.
02
Data visible during support
During support, personal data may become visible. Where possible, enter access credentials yourself and change them afterwards.
Purpose, legal basis & storage
Purpose
Handling the support request and delivering the requested help.
Legal basis
Art. 6(1)(b) GDPR (pre-/contractual request), otherwise Art. 6(1)(f) GDPR.
Retention
Request data is deleted once resolved, unless a retention obligation applies.
Recipients / third parties
- Zoho Mail
Cookies
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